Kia Cars: Frequently Asked Questions

Welcome to City Kia’s FAQ page! As a leading Kia dealership in Orlando, Florida, we understand that our customers often have questions about Kia vehicles, the purchasing process, and what sets Kia apart from other automotive brands. This FAQ page is designed to provide you with detailed answers to the most commonly asked questions, helping you make informed decisions about your next vehicle purchase. Whether you’re considering a Kia for the first time or you’re a returning customer, we hope this guide will address your questions and concerns.

1. Why Should I Choose a Kia Vehicle?

Kia has built a strong reputation for producing high-quality vehicles that offer a combination of affordability, reliability, and advanced technology. Here are a few reasons why choosing a Kia might be the right decision for you:

• Value for Money: Kia vehicles are known for providing excellent value. They come equipped with many standard features that are often considered upgrades in other brands, making them an affordable choice without sacrificing quality or performance.
• Reliability: Kia has earned high marks for reliability, with many models consistently ranking near the top of their segments in various consumer reports. The brand is known for producing vehicles that last, which can save you money on repairs and maintenance in the long run.
• Industry-Leading Warranty: Kia offers one of the best warranties in the automotive industry, including a 10-year/100,000-mile powertrain warranty. This extensive coverage provides peace of mind, knowing that your vehicle is protected for years to come.
• Innovative Technology: Kia is at the forefront of automotive technology, offering features like advanced driver-assistance systems (ADAS), seamless smartphone integration, and eco-friendly hybrid and electric models.
• Stylish Design: Kia vehicles are designed with style in mind, offering sleek exteriors and modern, comfortable interiors. Whether you’re looking for a sporty sedan or a family-friendly SUV, Kia has a model that fits your taste.

2. What Are the Best-Selling Kia Models?

Kia offers a diverse lineup of vehicles, catering to various needs and preferences. Some of the best-selling Kia models include:

• Kia Forte: A compact sedan known for its fuel efficiency, reliability, and affordability. It’s a popular choice for commuters and small families.
• Kia Soul: This distinctive compact crossover offers a spacious interior, advanced technology, and a fun, quirky design that appeals to a wide range of drivers.
• Kia Seltos: A small SUV that balances style, practicality, and performance. The Seltos is perfect for those who need a versatile vehicle for city driving and weekend adventures.
• Kia Sportage: A compact SUV that offers ample space, advanced safety features, and a comfortable ride, making it an excellent choice for families.
• Kia Sorento: A midsize SUV with three rows of seating, the Sorento is ideal for larger families or those who need extra space for passengers and cargo.
• Kia Telluride: A full-size SUV that has received widespread acclaim for its luxurious interior, powerful performance, and impressive safety ratings. It’s a top choice for those who want a premium SUV experience.

3. What Is Kia’s Warranty Coverage?

Kia is renowned for offering one of the most comprehensive warranties in the automotive industry. Here’s what the standard Kia warranty includes:

• 10-year/100,000-mile Powertrain Warranty: Covers repairs needed due to defects in materials or workmanship for the engine, transmission, and drivetrain.
• 5-year/60,000-mile Basic Warranty: Covers most components of the vehicle, excluding wear and tear items like brakes and tires.
• 5-year/100,000-mile Anti-Perforation Warranty: Protects against rust and corrosion on any sheet metal components.
• 5-year/60,000-mile Roadside Assistance: Offers 24/7 roadside assistance, including services like towing, flat tire changes, and battery jump-starts.

This extensive warranty coverage ensures that your Kia is protected for many years, providing peace of mind and reducing the overall cost of ownership.

4. What Financing Options Are Available at City Kia?

City Kia offers a variety of financing options to suit your needs, whether you’re looking to purchase or lease a vehicle. Here’s a brief overview:

• Traditional Financing:: You can finance your Kia with a car loan, where you’ll make monthly payments until the vehicle is paid off. Once the loan is paid in full, the car is yours. We work with multiple lenders to offer competitive interest rates and flexible terms..
• Leasing: Leasing allows you to drive a new Kia for a set period (typically 2-3 years) with lower monthly payments compared to financing. At the end of the lease, you can return the vehicle, purchase it, or lease a new model.
• Special Financing Offers: Throughout the year, City Kia offers special financing deals, including low APR rates, cash-back incentives, and lease specials. These promotions can help you save money on your next Kia.
• Bad Credit Financing: We understand that not everyone has perfect credit. Our finance team is experienced in helping customers with less-than-perfect credit find financing solutions that work for them.

5. What Are the Benefits of Leasing a Kia?

Leasing a Kia offers several benefits, particularly for those who enjoy driving the latest models and prefer lower monthly payments. Some of the key benefits include:

• Lower Monthly Payments: Since you’re only paying for the depreciation of the vehicle during the lease term, monthly payments are typically lower than if you were to finance the full purchase price.
• Access to New Models: Leasing allows you to drive a brand-new Kia every few years, ensuring you always have the latest features and technology.
• Warranty Coverage: Most lease terms coincide with the manufacturer’s warranty, so your vehicle will be covered for most repairs and maintenance issues.
• Flexibility: At the end of the lease, you can return the vehicle, lease a new one, or purchase the leased vehicle at a predetermined price.

Leasing is an excellent option for those who prefer flexibility and enjoy driving new cars without the commitment of long-term ownership.

6. What Should I Bring When Purchasing or Leasing a Kia?

When you’re ready to purchase or lease a Kia from City Kia, here’s what you should bring:

• Valid Driver’s License: You’ll need to provide proof that you’re legally allowed to drive.
• Proof of Insurance: If you already have car insurance, bring your policy information. If not, you’ll need to arrange for insurance before taking your new vehicle home.
• Proof of Income: Bring recent pay stubs or other proof of income to verify your ability to make monthly payments.
• Proof of Residence: A utility bill or other official mail that shows your current address.
• Trade-In Title and Registration: If you’re trading in a vehicle, bring the title and current registration.
• Down Payment: Be prepared to make a down payment if you’re purchasing or leasing. The amount will depend on the financing terms and your credit situation.

7. What Maintenance Services Does City Kia Offer?

City Kia’s service department is equipped to handle all your vehicle maintenance needs, ensuring your Kia stays in top condition. Services include:

• Oil Changes: Regular oil changes are essential to keep your engine running smoothly and extend the life of your vehicle.
• Tire Services: We offer tire rotations, alignments, and replacements to keep your tires in optimal condition.
• Brake Services: Our technicians can inspect, repair, or replace your brakes to ensure your vehicle’s safety.
• Battery Services: We provide battery testing and replacement services to prevent unexpected breakdowns.
• Scheduled Maintenance: Following Kia’s recommended maintenance schedule helps prevent issues before they arise and keeps your vehicle performing at its best.

Our certified technicians use genuine Kia parts and the latest diagnostic tools to provide top-quality service for your vehicle.

8. Why Should I Choose City Kia in Orlando?

City Kia is dedicated to providing an exceptional customer experience, from your first visit to our dealership to your vehicle’s ongoing maintenance. Here’s why you should choose us:

• Extensive Inventory: We offer a wide selection of new and pre-owned Kia vehicles, ensuring you’ll find the perfect model to meet your needs.
• Customer-Centric Approach: Our knowledgeable and friendly staff are here to answer your questions, provide expert advice, and help you through every step of the car-buying process.
• Competitive Pricing: We offer competitive pricing and special promotions to ensure you get the best deal on your new Kia.
• Experienced Service Department: Our service team is committed to keeping your Kia running smoothly with top-notch maintenance and repair services.
• Community Focused: We’re proud to serve the Orlando community and are committed to giving back through various local initiatives and events.

9. Does City Kia Have Lots of Repeat Customers?

Yes, City Kia in Orlando enjoys a large number of repeat customers due to our unwavering commitment to exceptional service, quality vehicles, and community involvement. Here are some top reasons why customers keep coming back to City Kia:

• Wide Inventory with Multiple Colors and Trim Levels: We offer a wide selection of new and pre-owned Kia vehicles, ensuring you’ll find the perfect model to meet your needs and reflect your aesthetics.
• Top-Notch Service Department: Our outstanding service department is another key factor in fostering customer loyalty. With certified technicians providing expert maintenance and repairs, customers trust City Kia to keep their vehicles in excellent condition, which strengthens their bond with the dealership.
• Community Involvement: City Kia’s active participation in the Orlando community creates a sense of connection and trust. By supporting local events and initiatives, the dealership reinforces its commitment to the community, making customers feel like they are part of something bigger.
• Experienced Service Department: Our service team is committed to keeping your Kia running smoothly with top-notch maintenance and repair services.
• Authentic Relationships: We’re proud to serve the Orlando community by helping families, young professionals, retired people, veterans, professionals, students and businesses not only get the best value on their next vehicle, but we strive to help them drive off in a vehicle that will significantly improve their lifestyle. We work closely with every customer, getting to know their profile as a driver so that we can ensure the best value is always achieved with every purchase, trade-in and lease.

10. How Safe and Reliable are Kias?

Kia has built a strong reputation for producing vehicles that are both safe and reliable, making them a top choice for drivers who prioritize peace of mind on the road. Here’s why Kia is trusted by drivers who prioritize safety and dependability:

• Top Safety Ratings: Kia vehicles consistently receive high safety ratings from organizations like the National Highway Traffic Safety Administration (NHTSA) and the Insurance Institute for Highway Safety (IIHS). Many Kia models have earned Top Safety Pick+ awards, ensuring that you and your passengers are well-protected.
• Advanced Safety Features: Kia equips its vehicles with cutting-edge safety technologies, including Forward Collision-Avoidance Assist, Blind-Spot Collision Warning, Lane Keeping Assist, and Rear Cross-Traffic Collision Warning. These features work together to help prevent accidents and keep you safe on the road.
• Reliability Across the Lineup: Kia’s commitment to quality is evident across its entire lineup. From compact cars to full-size SUVs, Kia vehicles are built to last, with many models consistently ranking high in reliability studies conducted by J.D. Power and Consumer Reports.
• Comprehensive Warranty Coverage: Kia offers one of the best warranties in the industry, including a 10-year/100,000-mile powertrain warranty. This extensive coverage not only demonstrates Kia’s confidence in its vehicles but also provides drivers with added peace of mind.
• Durability and Long-Lasting Performance: Kia vehicles are engineered for durability and long-lasting performance. Regular maintenance and quality construction mean that Kia cars can reliably serve you for many years, even with heavy daily use.

11. Can I purchase everything online without ever coming to the dealership?

We offer a seamless, fully digital experience from browsing to financing. Virtual trade-in appraisals and video walkarounds are available. Delivery of the vehicle can be arranged directly to your home.

12. Do you have banks that work with low/challenged credit?

Yes, we partner with a variety of banks and lenders. We have specialized programs for customers with low or challenged credit. Our finance team works to secure the best possible rates and terms. Previous credit issues shouldn’t prevent you from getting a vehicle.

13. What is your delivery area? Do you deliver out of state?

We offer delivery within a wide local area around the dealership. Out-of-state delivery is available; specific details depend on the location. Our team can assist with shipping arrangements for long-distance deliveries. Contact us to discuss your specific location and delivery options.

Visit City Kia today to explore our inventory, take a test drive, or learn more about our financing and service options. We’re here to make your Kia ownership experience as enjoyable and stress-free as possible.