Customer Testimonials

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DealerRater Feb 3, 2023

The service dept at City Kia is absolutely FABULOUS! Henry Machin was one of the first people I met, my service manager, and immediately made me feel comfortable. Honestly, it was as though I was with family, everyone was so welcoming and helpful and my car is driving beautifully.

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Cars Feb 3, 2023

Omar was very helpful. City Kia provides amazing service. Very professional. I never felt pressured or concerned about my service appointment. Thanks Omar for all the help.

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Cars Feb 2, 2023

I've been a customer since 2015, and is their Customer Service experience have me going to them whenever my vehicle required servicing and other maintenance issues. Thanks to all Customer Service representatives throughout the years, and most recent Henry and JR, again thanks you guys.

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DealerRater Feb 1, 2023

Hands down the most positive dealership I’ve ever been to. Very friendly and professional. I also like that I didn’t feel pressured into anything. Will definitely do business here again. Myles was extremely friendly and knowledgeable.

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Cars Jan 31, 2023

Best customer service experience I have ever had in the 2 yrs I have been coming to get my service done. I can't tell you how nice it was to come in and only wait an hour for my car to be done. Douglas was the best.

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DealerRater Jan 30, 2023

Henry Machin is just the best service consultant. What a wonderful asset to your company, keeps you informed, is knowledgeable and genuinely cares about us. We wouldn’t ask for anyone else, and Kimberly in service is also someone we love to see, so personable.

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DealerRater Jan 29, 2023

Had a Recall appointment, dropping it off was quick and easy. My service advisor, AG, was very professional and kept me up to date on the status of my vehicle.

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DealerRater Jan 27, 2023

I am always Impressed from the first time I pull up to the dealership, till I drive out.

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Cars Jan 26, 2023

Love going to City Kia of Orlando and being taken care of by Jason T and Oriana . Oriana sold me my 2021 Kia a few years ago and as treated me with great service since and Jason takes care of my car like it's his own. Thanks again to both for doing an amazing job.

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Cars Jan 26, 2023

Douglas Fumero has the knowledge and the experience on what customer service is all about. Had my car service today Thank you for your service!

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DealerRater Jan 25, 2023

Great Experience!!! I've bought 4 cars from them and every time has been a consistently great experience, good people and they are never pushy! Thank you Armando, Jose, John and Eric!!!

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DealerRater Jan 24, 2023

Sebastian Gomila Was really helpful . He worked with us to get the car that we wanted. I’ll highly recommended him . Super nice guy . Thank you because we are really happy with our new car

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DealerRater Jan 24, 2023

City Kia is one of the friendliest dealerships I’ve been to. German Valencia took good care of me and got me out earlier then what was quoted.

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Cars Jan 23, 2023

On Jan 19 I when to the dealer and Mister Carlos Inoa was my costumer service he is a grate person, he doing a grate job the attention what he had with my person and my car was wonderful.

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DealerRater Jan 23, 2023

Excellent customer service , Keith Parker (Advisor ) is excellent , very informative and professional. I’m a very satisfied customer !

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DealerRater Jan 21, 2023

Anthony George was very welcoming made me feel like family super awesome guy, going back!

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DealerRater Jan 21, 2023

My service advisor for this visit was Douglas Fumero. He was very personable and listened to my needs and expectations prior to work being done. He arranged for transportation from and back to the dealership while my car was being serviced. Much appreciated.

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Cars Jan 20, 2023

Carlos Inoa is the man!! Went in for my oil change and he and the team got me in and out. They have a great spot to relax while you are waiting for your vehicle to get serviced and they make sure you have everything you need!

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Cars Jan 19, 2023

Chems Bekkaqui was very helpful made my purchase comfortable also other employees Veronica Diaz and Mr Abreu don’t know first name and dealer ship representative I will definitely be back

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DealerRater Jan 19, 2023

Muy complacida con la atención de Joan Cabrera y el equipo que labora en city kia

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DealerRater Jan 19, 2023

Making you feel like family is an understatement. They find the solution to your specific situation and needs.

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DealerRater Jan 18, 2023

Good and fast service. Shout out to Keith Parker for his prompt and excellent help

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Cars Jan 17, 2023

Excelente atención de Diego Rodríguez tengo casi un año con mi carro Kia y siempre que acudo a el me ayuda con cordialidad así que ⭐️🌟🌟🌟🌟🌟

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DealerRater Jan 16, 2023

Amazing experience! We bought a Wolf Gray Telluride and we had some misunderstanding about the seats color. I was stressed and disappointed. Nothing anyone could do to make me happy, I didn’t even wanted to hear any suggestions from anyone including my husband. Daniel Wampler worked so hard to fix the problem. He knew exactly what to say, and when to say it following it with quick actions to prove to me this dealer was no joke when promises are made. Daniel offered us a great deal and even threw free weather tech mats on top of it. The ...

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DealerRater Jan 14, 2023

Carlos Inoa met me with a friendly smile. He understood my requests immediately and answered my questions confidently. He ordered a complimentary Lyft which arrived quickly. Also, my car was ready and hour earlier than promised and a Lyft was sent ASAP. Carlos was also thoughtful in asking whether I preferred text or phone call while I was at work. After trying two other Kia dealerships in the Orlando area, I have found one that shows how much they value their customers. Thanks, Carlos.

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Cars Jan 14, 2023

Thanks German Valencia for all of your help and support through the process!! Also, thanks to all of the staff at City Kia of Orlando, you are all the best in what you do! We really appreciate all of the effort everyone at this dealership put to make a dream become true!

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DealerRater Jan 13, 2023

Amazing service and amazing experience. Haven’t had a smooth transaction with cars until the day I went to City Kia!

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DealerRater Jan 12, 2023

Excelente servicio, el personal fueron muy profesional con nosotros, gracias por ayudarnos a obtener nuestra guagua nueva 💪🏻 😉

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Cars Jan 11, 2023

En el dealer de Kia de Orlando, me atendieron excelente, el personal muy bueno, el servicio muy profesional gracias por ayudarnos a obtener nuestra guagua nueva.

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DealerRater Jan 11, 2023

This dealership goes the extra mile..always fast friendly and helpful...We buy and service all of our cars there!!

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DealerRater Jan 10, 2023

OUTSTANDING Care and Professionalism. Salesperson Chems at City Kia was knowledgable, informative, excellant at his job and his attitude is fabulous. THIS WAS THE BEST CAR BUYING EXPERIENCE I HAVE EVER HAD over 12+ autos. The team is cooperative, supportive and you can feel awesome energy in the dealership ( No creepy stalking salespeople, just an authentic CARING real people place). The sale was FAIR for both the dealership and the customer and isn't it suppose to be a two way street. I love my new car even more that the experience was so nice, it leaves a great feeling and ...

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DealerRater Jan 9, 2023

Excellent work, excellent customer service, keep the good work, attitude is important in this kind of job , yours was exceptional

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Cars Jan 8, 2023

I just wanted to ad to this dealer customer service was wonderful from the first asked questions were answered from the guy you gives me the number in the receiving area . Waiting until customer arrived for cuplé mints but was to good the service. This is my third Kia I been in different dealers and this one surprised me …. I been in Deland, and the last one was….from Brandon blvd, this store’s treat employees better then here. I was so surprised , because in Tampa employees customer service are sitting in a clean area and a big counter in ...

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Cars Jan 7, 2023

Great service from beginning to end. Job Gomes was great, answered all our questions, no pressure to buy. And Eric in financing was great, explained everything clearly and answered all questions. Overall, best experience I've had buying a car.

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DealerRater Jan 4, 2023

Rafael Cruz was great! We live in Lakeland and got to the dealership just after 7 (an hour before close). Rafael was very accommodating, he was never rude or never made us feel rushed. We got into our new vehicle and couldn’t be happier! I would definitely recommend Rafael for anyone looking for a new or used vehicle in central Florida! Thanks again Rafael!

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DealerRater Jan 3, 2023

German Valencia and the whole team at City Kia are the best! They are professional and provide outstanding customer service!

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DealerRater Jan 3, 2023

Hands down one of the best dealerships I have ever dealt with, including the service and sales staff I have encountered. Five ⭐️ all around!

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DealerRater Dec 28, 2022

Just purchased a Telluride with the help of Sebastian Gomila. He was a pleasure to work with and helped us through the sale and then explained all the vehicle features before we left. Appreciated his pleasant and professional demeanor.

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DealerRater Dec 28, 2022

My experience with Doug fumero was quick and easy , he kept me notified and I was happy with results

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Cars Dec 28, 2022

I don't have words to describe how wonderful they're. They don't only sold me a car, they guide me, helped me, cared and made possible to get the car I felt in love with... If you want to be treated as you should and deserve, this is the place! Thank you again!

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DealerRater Dec 26, 2022

Gillermo Sánchez Was amazing and I will always come back to them I had the best time and was well taken care of by all thanks so much for everything .

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DealerRater Dec 26, 2022

Overall a great experience with City KIA and the staff.. Friendly and helpful employees overall.

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DealerRater Dec 26, 2022

I needed to schedule two things first to get the windows tinted in my new Kia K5 GT, second order trunk, netting, and platform. I contacted German Valencia do you schedule both items. He worked me into a tight schedule for the Window Tinting and ordered the two parts as of 24 December the accessories have been received and my Tinting is scheduled for Monday, 26 December at 9 AM. I’m very pleased with Mr. Valencias, dedication and professionalism and making sure, my needs were taken care of for the new car …… Kia K5 GT. I love it. Thank you Jim Reddick

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Cars Dec 23, 2022

Gillermo Sánchez Did everything in his power to put me and my son in a nice car that fits us perfectly will come back again and recommend

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Cars Dec 22, 2022

I had Gillermo Sánchez as my sale man and he was amazing! I like going car shopping not feeling the pressure or obligation when I wasn’t ready. Him and manager reach out to me later in the week and I end up buying from them!

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Cars Dec 21, 2022

Eric Disla was an amazing help in finding a new vehicle, he made it comfortable without the stressful in the buying process.. I will recommend this dealership to all that I know in the market or considering purchasing a vehicle. Thanks City KIA of Orlando.

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DealerRater Dec 21, 2022

Very attentive. And dependable willing to help customers without breaking the bank. Great customer service.

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DealerRater Dec 21, 2022

As soon as I walked into the dealership it was a warm welcoming. Yamil Aviles from the beginning helped me out tremendously. Very knowledgeable answered all my questions. Was upfront and helped me get the car I want. I would absolutely go back to this dealership and purchase another vehicle. Thank you!

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Cars Dec 20, 2022

This is the ONLY place to purchase a car! I love City Kia - all departments are fantastic and the customer service can’t be beat! It’s a family atmosphere and they have my business for life! Thanks City Kia! Raul, JC, Eric and German are the best!

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DealerRater Dec 20, 2022

Service Advisor Henry Machin & Customer Service Representative Kimberly are wonderful. Very satisfied with service received.

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Cars Dec 19, 2022

Thank you so much for your knowledge and your great customer service. I would definitely recommend Anthony George for assistance when you go to city Kia.

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DealerRater Dec 19, 2022

When I came in to city Kia for a service I dealt with Anthony George he provided great customer service. He was very knowledgeable. I would definitely work with him again in the future.

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DealerRater Dec 19, 2022

Ashan was very efficient and professional. Car was ready before promised. Unfortunately was charged for paying with credit card even when it was explained to me that if I paid over the phone the charge was not going to be applied. 4% charge, disappointed.

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DealerRater Dec 17, 2022

Chris Mercer was excellent very helpful and knowledgeable. Explained everything and future needs. Best service guy i have had since coming to city Kia

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DealerRater Dec 16, 2022

Thought the people in charge of getting your service completed were the best yet. Excellent

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DealerRater Dec 15, 2022

Carlos has help me in two purchases at City Kia and has been open and helpful in both purchases; we will return.

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DealerRater Dec 15, 2022

Highly recommend the service department at City Kia. They were busy when I arrived but very helpful and explained their process. I was given access to snacks, drinks and offered a place to wait for my vehicle. Ashan helped me and was extremely friendly, knowledgable and efficient. Kept me updated on progress throughout the entire process.

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DealerRater Dec 15, 2022

From Beginning to end...this dealership's service & parts department is impeccable! German Valencia did a wonderful job on my tint for my 2019 Kia Sportage. I love it!

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DealerRater Dec 15, 2022

Very efficient, helpful and friendly. Took a couple of hours from the time I walked in, test drove and registered.

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DealerRater Dec 15, 2022

I would definitely recommend this dealership, also the service department. Carlos Inoa took great care to keep me informed about my vehicle as it was being worked on. I also got to give some xxxxxxto Alex as well. I will definitely continue to be a customer.

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DealerRater Dec 15, 2022

Alberto Rivera is the best ! He truly helped my family and I when we went. This is an amazing dealership. The staff is always so attentive and ready to help you out the best way they can. I’ve always gotten my cars here from my very first car to my now current family car and I will continue to go here. Thank you !

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DealerRater Dec 14, 2022

Douglas Fumero made sure that I was taken care of from start to finish. Kept me updated on all the services needed since the beginning. Best service advisor I’ve dealt with. Will definitely be back: thank you city kia.

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Cars Dec 14, 2022

Anthony George went ABOVE AND BEYOND for me when I had my 2021 Kia Sportage in for regular maintenance on 12/12/22. He is well-knowledge on his work and recommended other require maintenance at the vehicle mileage. He also coordinated my Lyfts to Florida Mall twice. Mr. George is a scholar and a gentleman and a great asset to your company! I will definitely be back and I will ask for him to help with my maintenance needs.

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Cars Dec 13, 2022

Anothony George went ABOVE AND BEYOND for me when I had my 2019 Kia Sportage in for regular maintenance on 12/12/22 He is a great asset to you company! I will definitely be back and I will always book with him!

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DealerRater Dec 13, 2022

Very satisfied with them. Purchased 2 cars from them. Yamil Aviles went above and beyond to help me get the car that I wanted. Will definitely buy from them again in the future and tell my family and friends to check them out whenever they want to buy a vehicle.

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DealerRater Dec 13, 2022

Everything was good, my car was nice and the way they treat us was excellent. I will definitely recommend this dealership

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DealerRater Dec 12, 2022

I was greeted by the very friendly young lady with a nice smile, and in no time, she got me a sales associate.

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DealerRater Dec 12, 2022

It is convenient, professional, although take too long some times. People are friendly and the coffee is good

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Cars Dec 10, 2022

I bought my first car here back in 2020 and it was a great experience. I just recently came back in to trade it for the new 2023 Sportage and Erick was the best and made the trade in super easy and stress free.

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Cars Dec 9, 2022

I had a great overall experience for my first time at the Service Center. Although there was an issue where not all services could be completed, I want to give kudos to Keith for his friendliness, communication, and making sure we were accommodated during the long wait time, as well as the proper paperwork and offering suggested solutions to any issues we had. Extra appreciation to City Kia for offering and scheduling a complimentary Lyft ride so we could continue our day without being stuck at the dealership.

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DealerRater Dec 8, 2022

I had a great overall experience for my first time at the Service Center. Although there was an issue where not all services could be completed, I want to give kudos to Keith Parker for his friendliness, communication, and making sure we were accommodated during the long wait time, as well as the proper paperwork and offering suggested solutions to any issues we had. Extra appreciation to City Kia for offering and scheduling a complimentary Lyft ride so we could continue our day without being stuck at the dealership.

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DealerRater Dec 7, 2022

Service representative was very helpful even under the poor circumstances my insurance company created out of the entire situation. Once Mr kieth parker and I got in contact with one another things went 10 times smoother..

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DealerRater Dec 6, 2022

The customer service at this location has improved over the years and this was my best experience to date. My service advisor, Jay Torres, was very kind, honest, and a true people person. He took the time to make sure I had my needs met and that I was comfortable in my wait. The only issue I had with my visit, and with past visits, was the time. I had an appointment and when I arrived at that time I still waited 20+ mins to get assisted. I also had a lot of service completed on my car so I knew ...

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DealerRater Dec 5, 2022

Great and fast the workers was very helpful they did there job I was very satisfied

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Cars Dec 3, 2022

First time buying at City Kia and I had the best experience ever. The team was very nice, John Gomes was great he really guided me through the process of buying my new car without any pressure, he even stayed until I signed every document and made sure I left happy with my new car. I even left with 65 “ TV. Great experience I recommend City Kia 100%

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DealerRater Dec 2, 2022

I was pleased with the customer service provide by Carlos Iona. I informed him that I had another appointment at 10:00 a.m. and would like to be out by 9:00. He assured me that I would. I was ready to go at 9:00. Thank you again Carlos. However, I observed on the explanation of services that I denied a couple of recommendations made. I did not deny any recommendations because I was not asked or informed of other services needed 🙁

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Cars Dec 1, 2022

Thank you City KIA for being a great place to take my car for repairs. Carlos Iona… kept me in the loop as my car was being repaired. I would recommend this dealership to anyone trying to buy used a new car. When I bought my car there in June, they had a great promotion going on and I won a 65 inch Vizio flatscreen TV, the sales people there were friendly and not pushy. If you want fair service, and a great car which I love, City KIA is the place to go.

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DealerRater Nov 30, 2022

Provided phenomenal customer service along with updates on the vehicle that they were working on. The job was able to be expedited more sooner with the fortune of overnight parts and repairs within two days to resolve my issue with the brakes on my Kia Forte. No doubt I would come again if any other future issues occur with my vehicle. Keep up the superb work City Kia.

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Cars Nov 30, 2022

Had a devoted team that contributed to my purchase. And by that I mean not only getting the vehicle but getting the additional products that make the purchase comfortable, things like WeatherTech floor liners, 100,000 mile warranty, paint sealant and a deal that allows my car to be PAID for that reduces my anxiety. Thanks to Rafael Cruz, Jacob Levine, Joe Manno and Eric the finance person. All these folks and my son Derek who has done a lot of business with City Kia contributed to make this such a livable purchase and experience.

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Cars Nov 29, 2022

Orlando De Salle was friendly and we got what we wanted without any sale's pressure. Make sure you go with plenty of time because it will take a while to complete all the paperwork etc. much longer than what I would have liked; but the important fact is that I got good service and exactly what I wanted.

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Cars Nov 29, 2022

Myles Wong was a wonderful salesman that kept me informed every step of the way on my new car purchase. He was friendly, respectful, informative and followed up on everything. My entire dealings with the City Kia dealership was very positive and I would recommend them to anyone and would definitely deal with them in the future. Thanks Myles! I would also like to appreciate Rick Boucher and the manager of City KIA for their professional services and follow through with all of the details of the process.

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DealerRater Nov 29, 2022

I received a complete and total purchase experience with City KIA. My son Derek Murphy who has developed a business relationship with many at City, let Jake and Joe know that he would be bringing me to City because I was in the market for a KIA Rio and had found one of interest at City. We arrived at about 10:00am and was put in touch with sales rep. Rafael. The Rio S was equipped and looked to be exactly what I wanted and we quickly got down to business with Rafael and quickly reached an agreement with the help ...

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DealerRater Nov 28, 2022

Gus Papas was our sales agent at City Kia. He understood my requirements. There was no pressure to add any options or extended warranty that I did not want. I would definitely consider purchasing another vehicle from Gus and City Kia of Orlando in the future.

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DealerRater Nov 25, 2022

The main reasons would be that we did not reach the monthly promissory note agreement that we had established and the manager promised. The other reason is that the wait for finance was quite long and you see that I communicating it 3 times before they scheduled me. That specific situation at the time of leaving a very kind girl offered us gasoline to fill a second time which we appreciate very much. Everything was good but not perfect.

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DealerRater Nov 23, 2022

The service was amazing and Keith Parker make sure that my time there was pleasant. Thank you

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Cars Nov 20, 2022

Could not as for a better team of folks at a dealership to deal with. A pleasure to work with in both sales and service

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Cars Nov 18, 2022

The service team did such a wonderful job during my last oil change. They made sure everything was done and I was happy! Thank you so much Keith Parker for ensuring everything was done and communicated so timely.

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DealerRater Nov 18, 2022

They were great and got my recall and repair done the same day. I also had Keith Parker answer a few questions I had about my Kia. Everyone was very friendly. I also love how a free car wash is always thrown in.

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Cars Nov 17, 2022

Douglas Fumeror was a polite and respectful person. He kept you up to date about your cars status, he went over everything about your car that you needed to know(i.e scheduled maintenance, future maintenance). Would definitely recommend.

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Cars Nov 17, 2022

Keith Parker did a great job. I was completely satisfied. Unfortunately, I didn’t get a car wash as I did the last service. But, do understand there was a problem with the water use.

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Cars Nov 16, 2022

Keith Parker was a great advisor. He kept you up to date about your cars status, he went over everything about your car that you needed to know(i.e scheduled maintenance, future maintenance). Would definitely recommend.

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DealerRater Nov 13, 2022

Manuel and his partner really help me they did a good job and also virginal Diaz I'm happy with the service I got thank u, hope to get my gifts soon

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DealerRater Nov 12, 2022

Talk about excellent service I would not take my car anywhere else. Thank you Anthony George !.

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DealerRater Nov 12, 2022

From the moment we walked in we were catered to. All questions were answered and we even got lunch. Jose was great! And Eric was very thorough

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Cars Nov 9, 2022

We had a great experience. Joan Cabrera was knowledgeable and personable. We came in "just to look" and left with a brand new car. The whole process was nice and smooth.

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DealerRater Nov 9, 2022

KIA usually gives good service...however, to me, what makes KIA great is good customer service. My customer service person, Keith Parker, was just that. He was knowledgeable about the service of my car. He didn't talk to me like he was doing it for himself, but for the customer. He greeted me with a smile and I left with a hand shake. Like he cared. This put me at ease, because I hate taking my car to the shop to be serviced. Thinking it could be very expensive. I've only been to KIA twice since I purchased ...

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DealerRater Nov 9, 2022

I had an excellent experience at this dealership. Jay Torres the representative was informed, helpful and courteous.

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DealerRater Nov 5, 2022

Keith Parker took care of my issues and got me out quickly. He made me feel appreciated as a customer.

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Cars Nov 4, 2022

took my carnival in for service, Alberto Rivera; was polite and kept me informed as to what was happening. My car was ready in the time quoted. The only comment I would have not negative, the tires were balanced, however upon driving off the tires showed PSI of all different numbers

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Cars Nov 3, 2022

I had a great experience at City Kia. From my initial pull up until leaving. Anthony George was my service associate and was on point with everything. From explaining the service, the cost and overall wait time. He kept me informed of the status of my vehicle and when it was completed. Thank you Anthony for being so pleasant and personable.


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