Customer Testimonials

(Translated by Google) I brought my car in for an oil change and to have the brake pads and rotors replaced because they were worn out. I stopped by the day before to ask about parts prices and get a quote from a service advisor. They only give verbal quotes. When I came back the next day, a different advisor (I think Mike) gave me roughly the same price, so I understood it was for the same work we had discussed. When I picked up my car, I found out they had charged me $700 and only replaced the brake pads. ... Read More

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Google - Nov 14, 2026

(Translated by Google) I brought my car in for an oil change and to have the brake pads and rotors replaced because they were worn out. I stopped by the day before to ask about parts prices and get a quote from a service advisor. They only give verbal quotes. When I came back the next day, a different advisor (I think Mike) gave me roughly the same price, so I understood it was for the same work we had discussed. When I picked up my car, I found out they had charged me $700 and only replaced the brake pads. When I spoke to Oscar Platt about it, he told me replacing the front rotors would cost another $500. He also told me it didn't matter if the brakes were grinding metal on metal and that the rotors would “last forever,” even though rotors are wear items. I’m also unsure whether the oil was changed because they didn’t put an oil change sticker on the windshield. The prices didn't match what I'd been quoted or what I'd been told the parts would cost. Without a written estimate, I had nothing to refer back to when the price and scope of the work changed. To make matters worse, the service history says I was told about the brakes and decided to have them done later. That's incorrect. Nobody told me the rotors would be left as they were, and I specifically asked for them to be replaced when I got the quote. This is why I’ll be taking my car to Kia of Clermont from now on. I expected clear pricing, the service I requested, and an accurate record of what happened. Very disappointing experience. 👎🏻 I went to get my car's oil changed and the brakes and pads replaced because they were worn out. I went the day before and got a quote from one of the service guys, since they don't give you a written quote, they just tell you what it is. The next day, another guy (I think his name was Mike) helped me and gave me roughly the same quote, but it turned out he wasn't replacing the pads and brakes, only the pads. When they gave me the car back, I spoke to Oscar Platt to tell him that wasn't right since the brakes should have been replaced completely. He told me no, that it was more expensive. They charged me $700 just for that, and I don't even know if they changed the oil because they didn't even put the oil change sticker on. He told me that it doesn't matter, that metal-to-metal contact will last a lifetime, when obviously those are wear parts. He wanted to charge me $500 if I wanted to replace the front brakes, even though I already had an estimate of how much they would cost. The parts they quoted me didn't match what they said, they increased the price even more, it's like they resold me their own parts. That's why I'm going to Kia Clermont because they're not serious here. They inflate the price and don't want to give you a written quote because it's not in their best interest, since they change prices to suit their needs. And they didn't do the service I requested. Plus, in the service record they put "the customer was told about the brakes and said they would do it later" when they never told me anything about it, and I actually told them to replace them in the quote, and they didn't replace anything. It's really bad. 👎🏻 (Original) I brought my car in for an oil change and to have the brake pads and rotors replaced because they were worn out. I stopped by the day before to ask about parts prices and get a quote from a service advisor. They only give verbal quotes. When I came back the next day, a different advisor (I think Mike) gave me roughly the same price, so I understood it was for the same work we had discussed. When I picked up my car, I found out they had charged me $700 and only replaced the brake pads. When I spoke to Oscar Platt about it, he told me replacing the front rotors would cost another $500. He also told me it didn’t matter if the brakes were grinding metal on metal and that the rotors would “last forever,” even though rotors are wear items. I’m also unsure whether the oil was changed because they didn’t put an oil change sticker on the windshield. The prices didn’t match what I’d been quoted or what I’d been told the parts would cost. Without a written estimate, I had nothing to refer back to when the price and scope of the work changed. To make matters worse, the service history says I was told about the brakes and decided to have them done later. That’s incorrect. Nobody told me the rotors would be left as they were, and I specifically asked for them to be replaced when I got the quote. This is why I’ll be taking my car to Kia of Clermont from now on. I expected clear pricing, the service I requested, and an accurate record of what happened. Very disappointing experience. 👎🏻 Fui a hacerle cambio de aceite al carro y a cambiar los frenos completos y pastillas porque estaban desgastados , yo fui el día anterior y averigue los precios de los repuestos y la cotizacion con un chico de los de servicio pues ellos no te dan cotizacion escrita solo la dicen, al dia siguiente me atiende otro chico (creo que Mike se llama) y me da mas o menos la misma cotizacion pero resulto que no cambiando pastillas y frenos sino solo pastillas cuando me entregan el carro y habló con Oscar Platt para decirle que eso no esta bien ya que los frenos se tenian haber cambiado completo me dice que no que eso es mas caro $700 me cobraron solo por eso y no si si quiera si le cambiaron el aceite porque ni el sticker del cambio de aceite me pusieron, y me dice que eso no importa que pegue metal con metal que eso aguanta toda la vida cuando obviamente son puezas de desgaste, me queria cobrar $500 si queria cambiar los frenos de adelante, cuando ya yo tenia un presupuesto de cuanto me costaban las partes no coincidia lo que me habian cotizado, le subieron mas al monto es como si me revendieron sus mismas piezas, por ESO es que me voy a kia Clermont porque aqui no son serios, te auper inflan en precio y no te quieren dar cotizacion escrita porque no les conviene porque cambian los precios a su conveniencia y no me hicieron el servicio que pedi, de paso en el historial ponen “se le dijo al cliente de los frenos y dijo que lo hacia despues” cuando en ningun momnto se me dijo nada y yo mas bien en la cotizacion les dije que me los cambiaran y no me cambiaron nada de verdad que mal👎🏻

(Translated by Google) Mr. Manuel provided excellent service; he was very kind and, above all, convincing when performing his great work. Highly recommended. (Original) El señor Manuel nos dio una excelente atención, fue muy amable y sobretodo convincente al momento de realizar su gran labor. Súper recomendado

manuel was amazing. he is super patient and he always makes sure to help us whenever it’s needed and fit for us!

(Translated by Google) Excellent service Manuel Munoz (Original) Excelente atención Manuel Munoz

(Translated by Google) good service (Original) buen servicio

Orlando did an amazing job. Walked out with my first Kia after over a decade of being with Nissan and another half a decade with Jeep. Not turning back because the team here was what made the sale- they were so respectful and patient throughout the entire process. From sales, to finance, to accessories, I highly recommend this location and the employees.

I bought my car with Felipe and everything was great! Incredible experience

Tried to get an estimate for service over two days. Called twice and spoke to people twice but never got a return call from service department with numbers.

(Translated by Google) Christopher Montenegro helped me find the car exactly as I was looking for, I recommend him 100%. Ask for him, he's the first one at CityKia. (Original) Christopher Montenegro me ayudo a conseguir el auto exactamente como yo lo buscaba, lo recomiendo al 100% pregunten por el el 1ero una de citykia

Christopher Montenegro was really helping during the whole process of getting my girlfriend car, he made everything super easy, really thankful with his help!!

(Translated by Google) Manuel Muñoz provides excellent service and attention! (Original) Manuel Muñoz excelente servicio y atención!

(Translated by Google) Excellent service from Mr. Manuel; good advice and support throughout my car buying process. (Original) Muy buena atención por parte del señor Manuel buena asesoría y acompañamiento en mi proceso de adquirir un auto

Manuel was great he help us with the purchase of our vehicle with lots of patience and answers all questions. 🫶🏽

(Translated by Google) Dear Manuel, I wanted to take a moment to sincerely thank you for all your support during the car selection process and for your excellent after-sales service. Your advice was key to making the best decision, and I greatly appreciate that you remain available to answer any questions I have about the vehicle. It's very rare to find such dedicated and attentive after-sales service. Thank you so much for your professionalism and constant support! (Original) Estimado Manuel, ​Quería tomarme un momento para agradecerte sinceramente por todo tu acompañamiento durante el proceso de elección ... Read More

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Google - Nov 10, 2026

(Translated by Google) Dear Manuel, I wanted to take a moment to sincerely thank you for all your support during the car selection process and for your excellent after-sales service. Your advice was key to making the best decision, and I greatly appreciate that you remain available to answer any questions I have about the vehicle. It's very rare to find such dedicated and attentive after-sales service. Thank you so much for your professionalism and constant support! (Original) Estimado Manuel, ​Quería tomarme un momento para agradecerte sinceramente por todo tu acompañamiento durante el proceso de elección de mi automóvil y por tu excelente atención tras la compra. ​Tu asesoría fue clave para tomar la mejor decisión, y valoro muchísimo que sigas disponible para resolver cualquier duda que me surge con el vehículo. Es muy raro encontrar un servicio postventa tan dedicado y atento. ​¡Muchísimas gracias por tu profesionalismo y apoyo constante!

DO NOT COME HERE. I WOULD STRONGLY RECOMMEND TAKING YOUR BUSINESS ELSEWHERE. Absolutely unacceptable customer service from start to finish. I was literally forgotten about while in the waiting room, it wasn’t until they were closing that they realized I was there. I eventually had to leave my vehicle at the dealership and was under the impression that my vehicle would be prioritized the following day. Despite that, my vehicle wasn’t ready until 1:00 PM next day, even though I had an appointment scheduled for 1:40 PM the day prior. This left me scrambling and completely disregarded the fact that ... Read More

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Google - Nov 10, 2026

DO NOT COME HERE. I WOULD STRONGLY RECOMMEND TAKING YOUR BUSINESS ELSEWHERE. Absolutely unacceptable customer service from start to finish. I was literally forgotten about while in the waiting room, it wasn’t until they were closing that they realized I was there. I eventually had to leave my vehicle at the dealership and was under the impression that my vehicle would be prioritized the following day. Despite that, my vehicle wasn’t ready until 1:00 PM next day, even though I had an appointment scheduled for 1:40 PM the day prior. This left me scrambling and completely disregarded the fact that I had other commitments. To make matters worse, when I requested to speak with a manager, I was initially denied the opportunity. It took multiple phone calls just to get someone to allow me to speak with management. The lack of communication, organization, and basic customer service is unbelievable. Customers shouldn’t have to chase down employees or repeatedly call just to get answers and speak with someone in charge. DO NOT COME HERE. Save yourself the frustration, wasted time, and headache. Take your business somewhere that actually values its customers.

Had the best experience with Manuel Munoz. He really made my car buying experience quick and pleasant. Definitely recommend anyone to get their next vehicle from him.

Today my experience at city kia being attended by Michele was an awful experience, yet Rafael still here helping me get situated with my car. First time I came by Rafa was smooth gave importance to my vehicle. And today I dropped my car off at 7:45 am it is 6:37pm. Rafa doing everything to get me right

Rafael was great! I was in and out. Very informative and helpful with the car maintenance

rafael was awesome and helped us out today at our service appointemnt

We had a great experience with Manuel Muñoz at City Kia! He was very helpful, friendly, and professional throughout the entire process. He took the time to answer all our questions and gave us great recommendations, helping us choose the perfect car for our needs. We really appreciate his honesty, patience, and willingness to go the extra mile to make sure we were happy with our purchase. We highly recommend Manuel if you’re looking to buy a car. Thank you, Manuel, for making the experience so smooth and enjoyable!

I highly recommend Manuel Muñoz as a sales consultant. From the very first contact, he was attentive, kind, and very professional. He explained every detail patiently, respected my time, and helped me make the best decision. You can tell he has experience and truly cares about his customers. If you’re looking for a car and great service, Manuel is the right person.

(Translated by Google) Manuel, the Kia City salesman, is a wonderful person and does everything he can to help. I highly recommend him to anyone. Look him up! (Original) Manuel el vendedor de city Kia tremenda persona y hace lo impossible x ayudarde se lo recomiendo a cualquier persona busquenlo

(Translated by Google) I bought my car in 2024. Mr. Manuel Muñoz was the one who helped me. I've owned Toyotas, Hondas, and Hyundais, but I'd never received service like he did. He explained everything to me and took his time. I finally bought it. If I were to rate him from 1 to 100, I'd give him a 100%. (Original) Conpre mi carro en el 2024 el Senor manuel Munoz fue quien me atendio he tenido Toyota Honda hiunde nunca me habian tendidio como el todo me lo explicó se tomo su tiempo al fin lo compre si lo fuera ... Read More

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Google - Nov 8, 2026

(Translated by Google) I bought my car in 2024. Mr. Manuel Muñoz was the one who helped me. I've owned Toyotas, Hondas, and Hyundais, but I'd never received service like he did. He explained everything to me and took his time. I finally bought it. If I were to rate him from 1 to 100, I'd give him a 100%. (Original) Conpre mi carro en el 2024 el Senor manuel Munoz fue quien me atendio he tenido Toyota Honda hiunde nunca me habian tendidio como el todo me lo explicó se tomo su tiempo al fin lo compre si lo fuera a calificar del 1 al 100 Laria 💯

Manuel is the best. He has great customer service and is very knowledgeable. I love thst he goes above and beyond for his customers and makes sure we leave happy with our purchase.

(Translated by Google) Excellent experience at Kia! I want to especially thank Manuel for his incredible attention, professionalism, and dedication throughout the entire vehicle purchase process. From the very first moment, he was very kind, patient, and attentive to every detail. He guided me through the entire process, answered all my questions, and made sure I felt comfortable and confident in my decision. He's a salesperson who truly cares about his customers and makes the experience of buying a vehicle much easier and more enjoyable. Thank you so much, Manuel, for your excellent service! I definitely recommend him 100%. If ... Read More

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Google - Nov 8, 2026

(Translated by Google) Excellent experience at Kia! I want to especially thank Manuel for his incredible attention, professionalism, and dedication throughout the entire vehicle purchase process. From the very first moment, he was very kind, patient, and attentive to every detail. He guided me through the entire process, answered all my questions, and made sure I felt comfortable and confident in my decision. He's a salesperson who truly cares about his customers and makes the experience of buying a vehicle much easier and more enjoyable. Thank you so much, Manuel, for your excellent service! I definitely recommend him 100%. If you're thinking about buying a vehicle at Kia, ask for Manuel! 🚗👏 (Original) Excelente experiencia en Kia! Quiero agradecer especialmente a Manuel por su increíble atención, profesionalismo y dedicación durante todo el proceso de compra de mi vehículo. Desde el primer momento fue muy amable, paciente y atento a cada detalle. Me orientó durante todo el proceso, respondió todas mis preguntas y se aseguró de que me sintiera cómoda y segura con mi decisión. Es un vendedor que realmente se preocupa por sus clientes y hace que la experiencia de comprar un vehículo sea mucho más fácil y agradable. ¡Mil gracias, Manuel, por tu excelente servicio! Sin duda, lo recomiendo al 100 %. Si están pensando en comprar un vehículo en Kia, ¡pregunten por Manuel! 🚗👏

(Translated by Google) I want to thank Mr. Manuel very much for his attention; he is the best salesman. Thank you for being so attentive. (Original) Quiero agradecer mucho al sr Manuel por su atencion es el mejor vendedor gracias por estar muy al pendiente

Manuel is amazing! Every time I need something, he’s there to help. I just explain what I’m looking for, and he delivers. I’ve purchased three cars from him, and every experience has been incredibly satisfying. I highly recommend him!

My experience with Manuel Muñoz was amazing. He is professional, honest and gives you great advice. If you are looking to buy a vehicle at City Kia, look for him. Definitely the best. I wasn’t too happy with the financial team, but the rest was good.

(Translated by Google) Manuel Muñoz Excellent service, 100% recommended (Original) Manuel Muñoz Excelente atención recomendado al 100%

(Translated by Google) Excellent service, especially from Abel and Mr. Manuel. Thank you. (Original) Excelente atención en especial a Abel y al Sr Manuel gracias

(Translated by Google) My experience was very satisfactory. I was served by German, who provided excellent service even though he doesn't speak Spanish very well, haha. I understood all his explanations, so thank you, German. He speaks Spanish very well. The service was quick and the wait was pleasant. Thank you for the service. (Original) Mi experiencia fue muy satifactoria , fui atendida por GERMAN excelente atencion a pesar de que no habla bien el espanol jaja según me dijo pues le entendi todas sus explicaciones gracias por eso GERMAN ha las muy bien espanol , el servicio fue rapido ... Read More

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Google - Nov 7, 2026

(Translated by Google) My experience was very satisfactory. I was served by German, who provided excellent service even though he doesn't speak Spanish very well, haha. I understood all his explanations, so thank you, German. He speaks Spanish very well. The service was quick and the wait was pleasant. Thank you for the service. (Original) Mi experiencia fue muy satifactoria , fui atendida por GERMAN excelente atencion a pesar de que no habla bien el espanol jaja según me dijo pues le entendi todas sus explicaciones gracias por eso GERMAN ha las muy bien espanol , el servicio fue rapido y la espera amena gracias por el servicio

(Translated by Google) Manuel Muñoz was excellent, I highly recommend him. He gave me excellent service and I was very happy. Thank you for everything. (Original) Manuel Muñoz fue excelente lo recomiendo me dio un servicio excelente y quedé muy feliz gracias por todo

Jay Torres was great today in handling my car’s issue. It was a pleasure working with him. Best Regards

Awesome customer service, personable experience with Maximiliano Ercolani as our salesperson!! Very happy with our purchase, fast & efficient!

Maximiliano ercolani was awesome! So easy to work with and he took care of our purchase quickly! Excellent job!

(Translated by Google) Manuel Muñoz is the best at customer service; his service is spectacular, friendly, respectful, and helpful. The best experience. (Original) Manuel Muñoz el mejor en el trato al cliente, un servicio espectacular , amable, respetuoso y servicial.La mejor experiencia

(Translated by Google) Excellent service and treatment from Manuel Muñoz 👍🏻👍🏻 (Original) Muy buen servicio y trato de parte de Manuel Muñoz 👍🏻👍🏻

Jay Torres was awesome!!

(Translated by Google) Excellent advice and completely honest, thank you so much Manuel Muñoz (Original) Una excelente asesoría y completamente honesto mil gracias por tanto Manuel Muñoz

(Translated by Google) Manuel Muñoz, thank you for always being attentive to your customers with excellent service! (Original) Manuel Muñoz gracias por siempre estar al pendiente de tus clientes con una excelente atención!

(Translated by Google) THE ONE AND ONLY!!! JAY TORRES!!!! (Original) EL UNICO!!! JAY TORRES!!!!

(Translated by Google) Christopher Montenegro provided excellent and very friendly service. (Original) Christopher Montenegro excelente servicio muy amable

(Translated by Google) Christopher Montenegro provides excellent service and is an extremely kind person. (Original) Christopher Montenegro excelente servicio y es una persona demasiado amable

MANUEL Muñoz the best sales person in the world for Kia. I’m really happy with him. It was completely amazing in my new garden.

(Translated by Google) Rafael is a very attentive worker; he goes above and beyond his job description. He is very helpful to customers and explains everything very well. (Original) Rafael it’s a very attentive worker he goes beyond his work. Rafael es muy atento y ayuda mucho al cliente y explica todo muy bien.

Just had a great experience with City Kia’s service department. Jay was my service consultant and was fantastic. He’s a great professional and takes great care of his customers. Great communications. I don’t usually like going to dealerships for auto service, but Jay and City Kia will definitely keep my business.

(Translated by Google) Excellent service, the latest technology (Original) Excelente servicio, lo último en tecnología

(Translated by Google) Excellent attention and good service 👍 (Original) Excelente atencion y buen servicio 👍

Rafael was a great help

(Translated by Google) Rafael is the best in service. 100% recommended. (Original) Rafael en servicio es el mejor. Recomendado 100%

(Translated by Google) Excellent service, great customer service, and immediate response. 100% recommended. Christopher Montenegro (Original) Exelente servicio, buen trato, respuesta inmediata. 100% recomendado Christopher Montenegro

Christopher Montenegro and Luisana Colon were amazing!! They helped me in everything! I’m super grateful and happy

Germán López help me out outstanding service 10 stars

(Translated by Google) I took my car in for a diagnostic check, supposedly at a Kia-certified service center. I drove it in normally, and surprise, surprise, just when I decided not to have it repaired by them because it was extremely expensive, they gave me back a broken-down car that couldn't even go 5 miles per hour. Apparently, they thought it was bound to break down eventually, and it happened while I was there. How strange, right? Now, the warranties are useless; they don't cover anything, and they wash their hands of it. As always, the customer is to ... Read More

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Google - Oct 28, 2026

(Translated by Google) I took my car in for a diagnostic check, supposedly at a Kia-certified service center. I drove it in normally, and surprise, surprise, just when I decided not to have it repaired by them because it was extremely expensive, they gave me back a broken-down car that couldn't even go 5 miles per hour. Apparently, they thought it was bound to break down eventually, and it happened while I was there. How strange, right? Now, the warranties are useless; they don't cover anything, and they wash their hands of it. As always, the customer is to blame, but when they're trying to sell you the car, they tell you the warranties cover everything. I have no complaints about the sales staff or customer service. But the way they handle things in the maintenance and inspection department leaves much to be desired. They were offering to replace the car, but thank God I didn't accept. I can't imagine having another problem with this. And looking at other reviews, I realize that this is the area where they should improve the most, and as always, you, as the customer, are going to lose out with them. (Original) Lleve mi carro simplemente a un diagnóstico supuestamente un carro certificado por kia lo entré en esa revisión andando normal y o sorpresa que justamente cuando no decido hacer el arreglo con ellos por qué es extremadamente costoso me entregan un carro averiado que no andaba ni a 5 millas por hora y resulta que para ellos en algún momento se iba a dañar y el momento fue cuando estaba ahí metido que raro no? Ahora garantías no sirve de nada tener tus garantías por qué no cubren nada y ellos se lavan las manos y como siempre el culpable es el cliente pero eso si al hora de qué te lo van a vender te dicen que las garantías te cubren todo . No me quejo del personal de ventas ni atención. Pero la manera en que hacen las cosas en el área de mantenimiento y revisiones deja mucho que desear .me estaban ofreciendo cambiar el carro pero GRACIAS A DIOS no acepté no me imagino teniendo un problema más con esto .y mirando otras reseñas me doy cuenta que esa área es en lo que más deberían mejorar y como siempre tu como cliente vas a perder con ellos

Lied about the fees and when I called them out they just tried to hide the fees in other places. Very predatory.

AVOID AT ALL COST...particularly the service department. The sales side was fantastic, unfortunately, the Service side is completely different and single-handedly lost all of my future business at City Kia. Also, if you complain, literally no one cares at the dealership. Do not expect any attempt with anyone there to care...they just do not, its engrained in their culture that the Service Manager/Director created, and it sad. **If you don't believe me, read their BBB reviews, which a vast majority, if not all of them, are complaints directed at the service department. So many other Kia ... Read More

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DealerRater - Oct 25, 2026

AVOID AT ALL COST...particularly the service department. The sales side was fantastic, unfortunately, the Service side is completely different and single-handedly lost all of my future business at City Kia. Also, if you complain, literally no one cares at the dealership. Do not expect any attempt with anyone there to care...they just do not, its engrained in their culture that the Service Manager/Director created, and it sad. **If you don't believe me, read their BBB reviews, which a vast majority, if not all of them, are complaints directed at the service department. So many other Kia dealerships; avoid this one...I guarantee you, you will be disappointed.

Read at DealerRater

Poor Customer Service and Excessive Pricing My wheel lock key was damaged, so I went to City Kia Orlando after several tire shops told me the dealership was my best option. I explained to the service advisor that I needed to replace my tires but couldn't remove the wheel locks because my key was broken. Instead of focusing on the problem I needed help with, he repeatedly asked me, “How much are you going to pay for your tires?” I explained that I simply needed help removing the wheel locks, but he asked me the same question three times. ... Read More

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Google - Oct 24, 2026

Poor Customer Service and Excessive Pricing My wheel lock key was damaged, so I went to City Kia Orlando after several tire shops told me the dealership was my best option. I explained to the service advisor that I needed to replace my tires but couldn't remove the wheel locks because my key was broken. Instead of focusing on the problem I needed help with, he repeatedly asked me, “How much are you going to pay for your tires?” I explained that I simply needed help removing the wheel locks, but he asked me the same question three times. I didn't understand why the cost of my tires was relevant to the service I was requesting. When I didn't answer his repeated questions about my tire budget, his attitude became noticeably unpleasant. He essentially told me that if I wanted the problem solved, I would have to pay and he gave me three options: - $45 for a replacement part that would take 14 business days to arrive. - $95 for a completely new set of wheel locks. - And $150 just to remove the existing wheel locks. I found the experience frustrating and unprofessional. I went to the dealership looking for a straightforward solution to a broken wheel lock key, not to discuss my tire budget. I felt that the advisor was more interested in how much I planned to spend on tires than in understanding and addressing my actual problem. I left without getting the help I needed. Based on this experience, I expected much better customer service, professionalism, and reasonable pricing from a Kia dealership. Unfortunately, I cannot recommend this service department. This is the third negative experience I’ve had with the dealership: 1. My credit was run without my authorization. 2. I was refused service when I brought in a recall notice for my vehicle. 3. I was treated unprofessionally when I requested assistance with my damaged wheel lock key. I don’t like leaving negative reviews, but these repeated incidents need to be addressed. I encourage management to review these situations internally and evaluate how customers are being treated by the staff. The very next day, I went to Boniface Hiers Kia in Melbourne, and the service team was incredibly friendly and helpful. They took care of the issue for me completely free of charge! That’s what great customer service looks like. Huge thanks to their team!

I had some complimentary oil changes included with the purchase of my vehicle at City Kia. I brought my car there on July 2025 to perform the last complimentary oil change, when it was time for me to perform the next one, I noticed that the oil plug was painted with something that seems to be Loctite, when I tried to take the plug off, it was like seized there and I couldn’t take it off. I scheduled an appointment to bring the car over and that plug checked out and I was talking to my he service advisor, a ... Read More

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Google - Oct 19, 2026

I had some complimentary oil changes included with the purchase of my vehicle at City Kia. I brought my car there on July 2025 to perform the last complimentary oil change, when it was time for me to perform the next one, I noticed that the oil plug was painted with something that seems to be Loctite, when I tried to take the plug off, it was like seized there and I couldn’t take it off. I scheduled an appointment to bring the car over and that plug checked out and I was talking to my he service advisor, a guy named Oscar Platt joined into the conversation with an attitude and rudeness, implying that is not the regular practice in their shop to use any type of seizing products to the oil plugs. I went there not to look for any trouble instead I went there looking for a solution and this Oscar Platt, started asking accusatory questions implying that if there is any damage it was caused either by me or that I took the car somewhere else. My car is a 2015 and at the time I brought it there for that service was 63k miles. This situation was back on March 2026, the initial service was back on July 2025 and as of today my car is 70k. Im assuming because of the gaps in time this guy was assuming that my car was being serviced elsewhere. Now that my car is due for the routine service, the oil plug is impossible to be taken off, don’t want to think that this was done intentionally by City Kia service shop, but at this point hard not to think it was. I was chatting with someone called Elsa and when I started explaining my situation, she stopped replying in the chat. So you reading this review, get to your own conclusions. Last but not least, if you need to have your vehicle serviced, City Kia is not an option.

My experience with this dealership was frustrating because of inconsistent information, poor communication, and unexpected charges. Manager Mike was the one person who listened, treated me with respect, and worked to help. When I purchased my vehicle, I paid extra for warranties that I was told included paint protection, rim coverage, roadside assistance, and detailing. Before scheduling service, I spoke with someone who reviewed my contract and told me to bring the vehicle in for an inspection to determine what could be handled in-house or sent out. My concerns included a dent and scratch on the passenger door, a small ... Read More

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Google - Oct 16, 2026

My experience with this dealership was frustrating because of inconsistent information, poor communication, and unexpected charges. Manager Mike was the one person who listened, treated me with respect, and worked to help. When I purchased my vehicle, I paid extra for warranties that I was told included paint protection, rim coverage, roadside assistance, and detailing. Before scheduling service, I spoke with someone who reviewed my contract and told me to bring the vehicle in for an inspection to determine what could be handled in-house or sent out. My concerns included a dent and scratch on the passenger door, a small scratch on the driver’s door, and paint chips on the hood. I live in Parrish, more than 100 miles from the Orlando dealership. Before making the roughly two-hour drive, I was assured that a loaner would be covered while the work was completed. The employee even placed me on hold to confirm this with a manager. When I arrived, my service representative, Melanie Gomez, came across as dismissive and unwilling to listen to what I had been told. When I explained the phone conversation, her response was, “Well, they lied to you.” Although my main reason for coming was the paint and dent concerns, the visit became focused on recalls, and my warranty coverage and loaner arrangements were not clearly explained. I then spoke with Mike, who listened and assured me he would help address the recalls, paint and dent concerns, oil change, and brake noise. He also specifically told me I would not be charged for the additional loaner days or mileage because I lived so far away. I dropped my vehicle off on Saturday. On Wednesday, Melanie called and said everything had been handled except the paint, which she said was not covered under my warranty, although dents were covered. I asked her to proceed with the dent repair. She said she would contact me if there were any issues or if the claim was denied. No additional loaner charges were mentioned. On Thursday, I was told my vehicle was ready—and that I owed for the loaner because the recall only covered one day. This directly contradicted what I had been promised. When I requested a manager, I spoke with Frank. He offered to cover one additional day but said I still owed $100. His response made me feel as though my concern was being dismissed because it was “only” $100. The issue was being charged after explicitly being told I would not be. He acknowledged the communication problems, but we did not reach a resolution during that conversation. When I asked for the charges in writing, he said, “Okay, bye,” and hung up. Mike deserves recognition. He communicates clearly, treats people with kindness, and remains calm and professional even when extremely busy. He was the only person who made me feel heard and gave me confidence that someone was taking responsibility. Customers should be able to trust the information they receive before driving hours for service. This dealership needs better communication and accountability. Mike was the bright spot in an otherwise disappointing experience, and he is the only person there I would feel comfortable working with again.

Bait and switch. Listed a car for 60k but the price is actually 65.5k due to add ons that were not listed for on the website.

Don't even consider going here. Worst customer service I've experienced in years. Consider Greenway Kia East instead. No issues whatsoever and a willingness to help that they don't seem to have here.

I purchased my car here in January 2026 with a 2-year included service agreement, under the promise that routine service checks would keep the car in "like-new" condition. On my first service visit, everything was handled great and the car was returned completely washed inside and out. Unfortunately, my second service check was a completely different story. The car was returned dirty without being washed at all. When I asked the service advisor about it, while he was asking me for a 5-star review, he claimed only a "light rinse" was included, but admitted even that wasn'... Read More

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Google - Oct 1, 2026

I purchased my car here in January 2026 with a 2-year included service agreement, under the promise that routine service checks would keep the car in "like-new" condition. On my first service visit, everything was handled great and the car was returned completely washed inside and out. Unfortunately, my second service check was a completely different story. The car was returned dirty without being washed at all. When I asked the service advisor about it, while he was asking me for a 5-star review, he claimed only a "light rinse" was included, but admitted even that wasn't done. After checking with his manager, he stated that a wash wasn't included at all, contradicting both what was promised and what was done on my prior visit. While the advisor offered to wipe it down manually himself, that is not the proper process for a full-service dealership center. The lack of consistency, failure to honor commitments, and poor service standards are very disappointing.

Very disappointing experience with this Kia dealership. I waited approximately 5 hours for a simple oil change, and shortly after leaving, I realized cash I had accidentally left inside my vehicle was missing. I reported it immediately but spent weeks following up with little to no communication. When the manager, Frank, finally contacted me, he was incredibly rude, dismissive, and unprofessional. Instead of taking my concerns seriously, he made me feel belittled for speaking up. This was never about the money; it was about trust, accountability, and customer service. If you want to risk having items go missing from your vehicle ... Read More

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Google - Sep 30, 2026

Very disappointing experience with this Kia dealership. I waited approximately 5 hours for a simple oil change, and shortly after leaving, I realized cash I had accidentally left inside my vehicle was missing. I reported it immediately but spent weeks following up with little to no communication. When the manager, Frank, finally contacted me, he was incredibly rude, dismissive, and unprofessional. Instead of taking my concerns seriously, he made me feel belittled for speaking up. This was never about the money; it was about trust, accountability, and customer service. If you want to risk having items go missing from your vehicle and be treated poorly when you raise concerns, this is the place to go. Otherwise, I suggest taking your business elsewhere. Completely unacceptable experience. 0/10

I have had such a bad experience in service at this place , I just bought my first CPR car here September 1st with my sales agent Raul who is amazing and I already had to get my car serviced here twice. There was two loose bolts that had fell out when I was driving and came to Rafael on September 18th around 2:30 pm to get them screwed back on and the plate to go back in place and at first was trying to charge me $200 and I explained that I had just bought the car two weeks ago and I ... Read More

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Google - Sep 29, 2026

I have had such a bad experience in service at this place , I just bought my first CPR car here September 1st with my sales agent Raul who is amazing and I already had to get my car serviced here twice. There was two loose bolts that had fell out when I was driving and came to Rafael on September 18th around 2:30 pm to get them screwed back on and the plate to go back in place and at first was trying to charge me $200 and I explained that I had just bought the car two weeks ago and I shouldn't be paying just to put to bolts back he told me relax and his demeanor was very rude. Now today September 29th I came back to get my engine oil done which once again it hasn't been a month and I'm already getting a new oil change and they suggested that I had a dirty cabin air filter that was SUPPOSED to be replaced before I had got the car and was charged today for a new one with the same service advisor Rafael . He has completely took advantage of me and also he told me to write a good review through email in exchange of a free windshield wipers which I did and he never replaced them today as well . I will never get my car serviced here again due to being constantly taken advantage here of the same person .

I took my car to change the oil and the next day it was making a horrible noise, and the car didn't turn on the Kia they told me that I had to call a tow truck to take the car to Kia to investigate the problem but I would have to pay the truck, I had no help to solve my problem, they work very well until they sell the car but if the car has any future failure know that they will not solve the problem.

Unless you get something in writing, don’t expect anything to be honored. I negotiated $750 off with one of the salesmen who said who manager approval. Later, when I asked for deal sheet they basically said “trust them” and “why would they lie”. Came back a 1-2 day to purchase the Forte and basically got the manager in the phone and they said they don’t know who I was talking too but they couldn’t do $750 off. Wasted 1-2 hours over negotiations. Ended up eventually settling with the fact that they weren’t willing to honor the deal because ... Read More

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Google - Sep 28, 2026

Unless you get something in writing, don’t expect anything to be honored. I negotiated $750 off with one of the salesmen who said who manager approval. Later, when I asked for deal sheet they basically said “trust them” and “why would they lie”. Came back a 1-2 day to purchase the Forte and basically got the manager in the phone and they said they don’t know who I was talking too but they couldn’t do $750 off. Wasted 1-2 hours over negotiations. Ended up eventually settling with the fact that they weren’t willing to honor the deal because they basically said something along the lines of “come in, and I’ll see what we can do on price” so basically coming from dealership - you already know where it’s headed given their initial dishonesty at the beginning. Funny thing, I ended up getting a K4 for nearly 4k of MSRP a month or two later. Maybe it’s not worthy lying to customer 🤷. You best negotiation strategy sometimes it just you ability to just walk away.

We called ahead to ask about a specific vehicle and were told it was available, so we drove to the dealership. After waiting 20 minutes, someone finally told us they didn’t have it. We wasted our time because nobody bothered to check before telling us to come in. What made it worse was the salesperson’s attitude. He seemed completely uninterested once we mentioned that we were planning to buy in about three months and we are here to test drive. This was a frustrating and disrespectful experience. Will not come back and would not recommend

Sorry to say that The manager were very rude I’m very upset I literally had my new born daughter with me for 7 hour and they couldn’t work a deal with me literally they did not treat us good at all I will never recommend city Kia I will never I had the worst experience ever with city Kia

I recently purchased a new Sorento from City Kia. I am very happy with the vehicle itself, but unfortunately, my experience with the dealership's customer service and after-sales process has fallen short of my expectations. My initial visit on 8/29 was positive. We agreed on a price, I made a $6,000 payment, and arranged to return the following Saturday to complete the purchase. However, on Monday evening, my salesperson, Sebastian, came to my home with the vehicle and encouraged me to take the keys and complete the paperwork early, even though I had already made arrangements to return Saturday. I declined. ... Read More

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Google - Sep 20, 2026

I recently purchased a new Sorento from City Kia. I am very happy with the vehicle itself, but unfortunately, my experience with the dealership's customer service and after-sales process has fallen short of my expectations. My initial visit on 8/29 was positive. We agreed on a price, I made a $6,000 payment, and arranged to return the following Saturday to complete the purchase. However, on Monday evening, my salesperson, Sebastian, came to my home with the vehicle and encouraged me to take the keys and complete the paperwork early, even though I had already made arrangements to return Saturday. I declined. Before pickup, I also contacted Sebastian to confirm the windows had been tinted and asked for a picture. He said he would take care of it, but I never received the picture. After picking up the vehicle, I do not believe the front windows were tinted; they appear the same as they did before. At delivery, I expected a basic walkthrough of the vehicle and help connecting my phone. Instead, I was shown a QR code and the salesperson walked away. I spent approximately 45 minutes figuring things out myself. I later received an email from Oscar Platt, the Fixed Operations Director, specifically inviting me to contact him if the dealership had not exceeded my expectations. I did so on 9/15 and provided a detailed explanation of my concerns. As of 9/20, I have received no response. I've also continued receiving requests to rate my "service experience," despite never having had the vehicle serviced there. I am happy with the vehicle, but I did not feel like a valued customer during or after the purchase.

(Translated by Google) Extremely offended and stressed, they push you to the limit, taking forever to give you a number, and then when they finally do, they try to bankrupt you. I traded in a Ford F-150 pickup truck, and they gave me $3,000 for it, plus they asked for a $1,000 down payment. Then they wanted me to pay $787 a month for 72 months on a $28,000 car. In the end, I did the math, and I would have had to pay for the car twice—meaning I was paying for two cars for one car. They're a bunch of crooks. I ... Read More

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Google - Sep 16, 2026

(Translated by Google) Extremely offended and stressed, they push you to the limit, taking forever to give you a number, and then when they finally do, they try to bankrupt you. I traded in a Ford F-150 pickup truck, and they gave me $3,000 for it, plus they asked for a $1,000 down payment. Then they wanted me to pay $787 a month for 72 months on a $28,000 car. In the end, I did the math, and I would have had to pay for the car twice—meaning I was paying for two cars for one car. They're a bunch of crooks. I feel like they just wanted to squeeze every last penny out of me; they almost left me destitute. Thank God I didn't sell my soul to the devil. (Original) Supremamente ofendido y estresado, te llevan al límite se demoran bastante tiempo para darte un número y cuando te lo dan te quieren dejar en la quiebra. Entregue una camioneta Ford 150 y por ella me dieron 3mil y además me pidieron mil de donwpayment y después me querían poner a pagar 787 por 72 meses por un carro de $28000 al final hice cuentas y hubiera tenido que pagar el carro dos veces, ósea por un carro tenia que pagar dos carros. Son unos abusadores. Siento que lo que querían era exprimirme cada centavo por poco y me dejan en la calle, gracias Dios no le vendí el alma al diablo.

On the parts dept. basic maintenance parts like a washer for the oil drain plug or transfer case or diff. They don't have and tells you "it needs to order". So how the service dept works when the parts dept dont have crap.

City kia is complete xxx. Their service department is complete trash. The service manager doesn't know his xxx from his elbow. Literally messed up my brand new K4 when fixing a window button. They literally make you do good reviews in exchange for free gas or oil changes. “If you don't give us a perfect score then we suggest you not do a review.” They literally will give you a piece of paper with the “correct” answers for a review. AVOID AT ALL COST! Especially the service department!

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Went in for an oil change.When they were doing the service they found rodent droppings in the cabin air filter.They said we need a new filter and a service on the air conditioning and the compressor.We said we will be back in two days to get it done.When I got home I checked the filter and these people did not blow or clean the filter.zThey put it back in with the droppings still in it.Whoever made that decision should be fired All they care about is taking your money.

I had a 9:40 am appointment for my second oil change. $217.64 LATER and still waiting, it is now Noon. Excessive wait time and cost. I will go elsewhere next time. The waiting area wasn't crowded this morning.

Brought car in for a slipping transmission. Was told the problem was 2 coil packs and the alignment. They charged $1400 to replace 4 coil packs and do an alignment. Had to get a loan to pay for this. The coils cost $100 each from kia themselves and all data say .15 hours for labor time. Took vehicle home and it did the same exact thing it was brought to the dealer to have fixed. Brought car to another kia dealership to find out that this transmission problem is well known. Has a tsb and a campaign to fix the software issue that creates the ... Read More

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Google - Sep 3, 2026

Brought car in for a slipping transmission. Was told the problem was 2 coil packs and the alignment. They charged $1400 to replace 4 coil packs and do an alignment. Had to get a loan to pay for this. The coils cost $100 each from kia themselves and all data say .15 hours for labor time. Took vehicle home and it did the same exact thing it was brought to the dealer to have fixed. Brought car to another kia dealership to find out that this transmission problem is well known. Has a tsb and a campaign to fix the software issue that creates the problem. The transmission replacement is covered by kia. City kia fixed an underlying problem that should have been fixed after the transmission was dealt with. I would avoid their service shop if possible. Please be aware that if they pull codes from your car they will tell you they diagnosed it and will charge you if you leave without doing the repair. That is dirty bad business. For a deep dive diagnostic, like finding a bent valve or anything that would take a lot of time from a tech would be completely understandable. 200 to plug into the obd port and read codes....... I'm not sure if this comes from bad management or owners. Leesburg kia does not operate like this place does. They went straight to fixing the problem we stated and asked us when the repair is finished if we wanted them to check everything else on the car. Leading me to believe city kia pressure sales women.

Was very unhappy with their service. Sales tactics are way too aggressive. And it felt like they did not listen. The worry is their bottom line not the customer. Their clientele is so high that if you walk out like I did it wouldn't matter to them.. i would not recommend.

Extremely Disappointing First-Service Experience I brought my brand-new vehicle to City Kia of Orlando for its first oil change, expecting a simple routine service. Instead, what should have been a basic oil change turned into a four-hour ordeal because the dealership apparently dropped the dipstick into the engine bay and had to remove parts of the vehicle to retrieve it. After waiting approximately four hours, I was finally given my vehicle back. Before leaving, I decided to do something I shouldn't have had to do in the first place: I opened the hood and inspected the engine bay myself. ... Read More

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Google - Aug 24, 2026

Extremely Disappointing First-Service Experience I brought my brand-new vehicle to City Kia of Orlando for its first oil change, expecting a simple routine service. Instead, what should have been a basic oil change turned into a four-hour ordeal because the dealership apparently dropped the dipstick into the engine bay and had to remove parts of the vehicle to retrieve it. After waiting approximately four hours, I was finally given my vehicle back. Before leaving, I decided to do something I shouldn't have had to do in the first place: I opened the hood and inspected the engine bay myself. What I found was extremely concerning. There was a cleaning towel left inside the engine compartment, sitting over the battery/fuse-box area, along with multiple bolts and hardware left sitting loose in the engine bay. The photos I am posting show exactly what I found. I immediately brought this to the service department's attention and asked what they intended to do to correct the situation. The response was essentially that they would put the bolts back in. That's it. For a brand-new vehicle, I find this level of workmanship completely unacceptable. If I had simply gotten in my car and driven away without checking under the hood, I would have had no idea that a towel and loose hardware had been left behind after service. The most frustrating part is that I shouldn't have to inspect the engine bay after a dealership performs a routine oil change to make sure nothing has been left behind and that everything has been properly reassembled. Mistakes happen. Dropping a dipstick can happen. What concerns me is the lack of attention to detail afterward and the apparent willingness to return a vehicle to a customer without properly checking the work. That's not the standard of service I expect from a Kia dealership—especially when dealing with someone's brand-new vehicle. City Kia of Orlando has an opportunity to do better. I hope management takes this seriously and reviews what happened, because "we'll put the bolts back in" is not an adequate response to a vehicle being returned in this condition. If you're taking your vehicle here for service, I strongly recommend checking under the hood yourself before leaving.

The new management with customer service is horrible . I been with this particular Kia from 2020 n will never return if I could go down on the stars I would no type of good communication. This will be the last with city Kia .

Dealership very nice staff and very clean place. They were very helpful and make you feel comfortable

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Great customer service , goes above and beyond , I needed a quote for a Mirror reflector and he got it for me

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Horrible service and very bad communication i would not recommend at all! You can literally go anywhere and would get better service.

Smooth and the service guy was very communicative They provided a ride home for me since it was going to take a few hours to complete my service

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Extremely Disappointing Customer Service at City Kia I am extremely disappointed with the customer service I received at City Kia. I was told that my service would take approximately three hours, but I ended up waiting five hours for what was only a recall service. What made the experience even worse was that during approximately the last hour and a half, my vehicle was simply sitting on the carport, and no one could locate my keys. I was eventually told that the keys had been sitting on someone’s desk for approximately 35 minutes, while that employee was sitting and talking ... Read More

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Google - Aug 12, 2026

Extremely Disappointing Customer Service at City Kia I am extremely disappointed with the customer service I received at City Kia. I was told that my service would take approximately three hours, but I ended up waiting five hours for what was only a recall service. What made the experience even worse was that during approximately the last hour and a half, my vehicle was simply sitting on the carport, and no one could locate my keys. I was eventually told that the keys had been sitting on someone’s desk for approximately 35 minutes, while that employee was sitting and talking with other employees instead of making sure customers were being taken care of. I understand that service departments can get busy and that delays happen. However, there is no excuse for a customer sitting there for five hours when their vehicle was not even being worked on for a significant portion of that time. But the poor customer service didn’t stop when I left. When I called back and specifically asked to speak with a manager so I could explain what happened and express my concerns, I was told my concerns would be addressed. It has now been a full week, and not one manager has called me back. Not even a simple phone call to acknowledge what happened, apologize for the inconvenience, or explain why I was left waiting for five hours. This was completely unnecessary and extremely frustrating. My time is valuable, and I should not have had to spend five hours at a dealership for a recall, especially when my vehicle was sitting there for a significant amount of that time. The lack of communication, accountability, and follow-up from management is extremely disappointing. I expected much better customer service from City Kia. Unfortunately, based on this experience, I would think twice before returning and would have a hard time recommending this dealership to others.

Great From start to finish it's very customer service oriented which is a plus and they keep us informed of time and other services and definitely free breakfast it's a plus lol cuz we have to wait a little at times

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Great Custumer service from start to end Very detailing about the process and always keep me updated about my vehicle.

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I brought in my Kia a couple months ago after someone vandalized it and the service was not what it should have been because I walked away with a horn that does not work and was working before it was vandalized. The vehicle was brought in for an inspection front to back and they did not let me know the steering wheel was not functioning . I discovered it a few days later after the vehicle was already paid and picked up. The window was bust, they replaced it but did not reconnect the wires that operates the up/down function ... Read More

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Google - Aug 11, 2026

I brought in my Kia a couple months ago after someone vandalized it and the service was not what it should have been because I walked away with a horn that does not work and was working before it was vandalized. The vehicle was brought in for an inspection front to back and they did not let me know the steering wheel was not functioning . I discovered it a few days later after the vehicle was already paid and picked up. The window was bust, they replaced it but did not reconnect the wires that operates the up/down function so I took it back and they fixed that but not the horn on my car as well as the buttons on the steering wheel, they wanted more money after paying them 3k cash no financing After the car was vandalized I brought it to you guys to inspect and let me know what's wrong with it and that was not done completely. I will never come back to this location and I will not be recommending either.

They took care of us really well. My vehicle was ready a lot quicker than expected and the service was top notch.

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5 Excellent, the agent explaining everything good job I recommend that agent Good Recommend Surprise

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(Translated by Google) Bad experience. They need to teach their salespeople that if I want to see their cars, I'm not obligated to buy. To buy a vehicle, I have to look at the vehicles, see the specs, see what they offer, and then make a decision. Nobody should go and buy just because their salespeople want to force them. It's wrong. They should give their salespeople a course on how to treat customers and make them understand that the customer chooses whether or not to buy. Thank you. (Original) Mala experiencia, tienen que enseñarles a sus ... Read More

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Google - Aug 10, 2026

(Translated by Google) Bad experience. They need to teach their salespeople that if I want to see their cars, I'm not obligated to buy. To buy a vehicle, I have to look at the vehicles, see the specs, see what they offer, and then make a decision. Nobody should go and buy just because their salespeople want to force them. It's wrong. They should give their salespeople a course on how to treat customers and make them understand that the customer chooses whether or not to buy. Thank you. (Original) Mala experiencia, tienen que enseñarles a sus vendedores que si yo quiero ir a ver sus autos no tengo que comprar obligado, yo para comprar un vehiculo tengo que mirar los Vehiculos tengo que ver los numeros ver que me ofrecen y luego tomo una decision, nadie puede ir a comprar solo porque sus vendedores quieran obligarlos está mal hecho deberian darles un Curso a sus vendedores de como tratar a los clientes y que entiendan que el cliente elige si compra o no gracias

Abel provided above and beyond service that wilm make us definitely come back again and recommend it

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Daniel is professional, nice worker. Daniel explained very clearly what needed to be done for my car. He arranged a ride for me to and from the shop. My car was washed. It was very nice. And I didn't wait at all when I arrived for service.

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Daniel is professional, nice worker. Daniel explained very clearly what needed to be done for my car. He arranged a ride for me to and from the shop. My car was washed. It was very nice. And I didn't wait at all when I arrived for service.

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Took the car in at 8:00 am for oil change and diagnostic regarding stalling. Contacted Juan several times before he finally told me at 6:30 pm that there was no oil in my car.

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⭐️⭐️⭐️⭐️⭐️ In more than 12 years with City Kia, I’ve only had two service advisors before my newly assigned advisor, Abel Cruz. Douglas, who sadly recently passed away (RIP), was my first, followed by Josh for many years. I miss them both. I held both to a high standard, and they consistently exceeded my expectations. Now it’s Abel’s turn, and our first visit was a great start. It was simply an oil change, but an important one. My family and I were getting out of town for a short getaway, and I realized at the last minute that I ... Read More

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DealerRater - Aug 9, 2026

⭐️⭐️⭐️⭐️⭐️ In more than 12 years with City Kia, I’ve only had two service advisors before my newly assigned advisor, Abel Cruz. Douglas, who sadly recently passed away (RIP), was my first, followed by Josh for many years. I miss them both. I held both to a high standard, and they consistently exceeded my expectations. Now it’s Abel’s turn, and our first visit was a great start. It was simply an oil change, but an important one. My family and I were getting out of town for a short getaway, and I realized at the last minute that I would go over my oil-change mileage. I contacted Abel, and without hesitation, he got me in first thing Wednesday morning. I don’t think I’ve ever seen City Kia that quiet! No line when they opened and an empty waiting room. Abel greeted me respectfully and professionally, got my Kia taken care of quickly, and I left with a clean bill of health for my baby. Sometimes great service doesn’t require anything extraordinary—it’s simply doing your job well, treating the customer with respect, communicating honestly, and valuing their time. That’s exactly what Douglas and Josh demonstrated over the years, and Abel carried that same standard into our first visit. And to top it off, I was offered a complimentary breakfast! I gladly accepted and enjoyed a hot, delicious breakfast bagel while I waited. As always, I’ll be back. Based on my first experience, I’m happy to recommend Abel Cruz if you’re looking for a service advisor who will get you in and out while still taking the time to have an honest conversation with you. I have been with City KIA for 14+ years! Thank you, Abel, and thank you City Kia!

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This time I was very satisfied. It took less time than my previous visits. Satisfied

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Service was done quickly and I was informed of the progress. I will be back!

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Comfortable waiting area. Friendly staff. Efficient. This is my third Kia and City Kia has been a great fit between sales and service.

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He was nice and did what dealership people do idk. Good job Daniel Thanks for fixing my car

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