Customer Testimonials
Had an awesome experience today buying my brand new Kia Sportage at City Kia with Raul Luna. I strongly recommend you to connect with Raul Luna. He listened and negotiated the best possible solution for my situation and needs. Thank you Raul! 🎉
Juan was our salesman and got my husband and I into our new family car, the Telluride and just how we wanted it and as budgeted. He was patient and understood exactly what we were looking for.
(Translated by Google) Christopher Montenegro Excellent service and great patience when listening to needs and requirements! (Original) Christopher Montenegro Excelente atención y mucha paciencia al momento de escuchar las necesidades y requerimientos.!
Christopher Montenegro the besttttt
(Translated by Google) ⭐⭐⭐⭐⭐ Excellent experience at Kia
I want to especially recognize Will Tejidor for his excellent service. 🙌🏼 From the very first moment, he was professional, attentive, friendly, and very patient. He took the time to guide me, answer my questions, and make the whole process easy and stress-free.
If you're looking for a vehicle and want to work with a salesperson who truly cares about providing great service, ask for Will Tejidor. 💯
Definitely recommended! ⭐⭐⭐⭐⭐
(Original)
⭐⭐⭐⭐⭐ Excelente experiencia en Kia
Quiero reconocer especialmente a Will Tejidor por su excelente servicio. 🙌🏼 Desde el primer momento fue profesional, atento, amable y ... Read More Google - Aug 15, 2026
(Translated by Google) Christopher Montenegro provides excellent service; I highly recommend him. (Original) Christopher Montenegro excelente con su servicio, lo recomiendo
(Translated by Google) Thanks to Christopher Montenegro for his attention and advice in the purchase of my car. (Original) Gracias a Christopher Montenegro por su atención y asesoría en la compró de mi auto.
Great Service! Impressive
(Translated by Google) Carlos, the best, sold me a car, and fast. (Original) Carlos el mejor me vendió un carro y rápido
(Translated by Google) Wilfrenk Tejidor did an excellent job assisting us with the car purchase. Thank you very much for your help. (Original) Wilfrenk Tejidor hizo un excelente trabajo asistiéndonos con al compra del auto. Muchas gracias por la atención.
(Translated by Google) Will Tejidor did an excellent job. He helped us, explained everything clearly, and made it a very pleasant experience. (Original) Will Tejidor hizo un excelente trabajo. Nos ayudó, explicó todo tal cual e hizo de esta una experiencia muy llevadera.
Smooth and the service guy was very communicative They provided a ride home for me since it was going to take a few hours to complete my service
(Translated by Google) Very friendly and courteous staff. Mr. Manuel was excellent, cordial, and helped us a lot. I recommend him 100%. (Original) Personal muy cordial y amable el señor Manuel fue excelente cordial y nos ayudó muchísimo lo recomiendo 100 💯
(Translated by Google) Excellent experience with Orlando during the purchase of the Kia for my son. From the very first moment, he was very kind, professional, attentive, and patient with us. He explained the entire process clearly, answered our questions, and made sure we felt comfortable with the purchase.
We greatly appreciate his excellent service and willingness to help us. He made the experience of buying my son's vehicle easy and enjoyable. I definitely recommend Orlando to anyone looking for a vehicle and wanting top-notch service. Thank you so much for everything!
(Original)
Excelente experiencia con Orlando durante la ... Read More Google - Aug 12, 2026
Great From start to finish it's very customer service oriented which is a plus and they keep us informed of time and other services and definitely free breakfast it's a plus lol cuz we have to wait a little at times
Great Custumer service from start to end Very detailing about the process and always keep me updated about my vehicle.
(Translated by Google) Thanks to Christopher Montenegro for buying my car (Original) Gracias a Christopher Montenegro por la compra de mi auto
They took care of us really well. My vehicle was ready a lot quicker than expected and the service was top notch.
5 Excellent, the agent explaining everything good job I recommend that agent Good Recommend Surprise
(Translated by Google) Christopher Montenegro, great job. Your dedication and positive attitude make all the difference. (Original) Christopher Montenegro, muy buen trabajo. Tu dedicación y actitud positiva hacen la diferencia.
(Translated by Google) Christopher Montenegro, excellent service. Highly recommended! He explained all the vehicle's features in detail. (Original) Christopher montengro , excelente servicio. Recomendado! Nos explico al detalle todo los features del vehiculo.
(Translated by Google) Thank you so much for Christopher Montenegro's help in buying my car (Original) Muchas gracias por ka ayuda de Christopher Montenegro en la compra de mi auto
Abel provided above and beyond service that wilm make us definitely come back again and recommend it
Daniel is professional, nice worker. Daniel explained very clearly what needed to be done for my car. He arranged a ride for me to and from the shop. My car was washed. It was very nice. And I didn't wait at all when I arrived for service.
Daniel is professional, nice worker. Daniel explained very clearly what needed to be done for my car. He arranged a ride for me to and from the shop. My car was washed. It was very nice. And I didn't wait at all when I arrived for service.
Took the car in at 8:00 am for oil change and diagnostic regarding stalling. Contacted Juan several times before he finally told me at 6:30 pm that there was no oil in my car.
⭐️⭐️⭐️⭐️⭐️
In more than 12 years with City Kia, I’ve only had two service advisors before my newly assigned advisor, Abel Cruz. Douglas, who sadly recently passed away (RIP), was my first, followed by Josh for many years. I miss them both. I held both to a high standard, and they consistently exceeded my expectations.
Now it’s Abel’s turn, and our first visit was a great start.
It was simply an oil change, but an important one. My family and I were getting out of town for a short getaway, and I realized at the last minute that I ... Read More DealerRater - Aug 9, 2026
This time I was very satisfied. It took less time than my previous visits. Satisfied
Service was done quickly and I was informed of the progress. I will be back!
Comfortable waiting area. Friendly staff. Efficient. This is my third Kia and City Kia has been a great fit between sales and service.
He was nice and did what dealership people do idk. Good job Daniel Thanks for fixing my car
He is a human being and he treats other as human beings. He is not a robot or an “automatic” professional. He cares and we can feel that. He knows what he’s doing and he makes you feel comfortable and he is very cordial.
I walk in and told Jay about my situation on my car and he walk me through the steps and explain what they had to do any from there it was on
Best service experience I've ever had there. I usually dread having to come in for an oil change since it usually takes 3+ hours, I was in an out within 45mins
Abel was a fantastic service representative! He provided excellent customer service for my Kia K5.
(Translated by Google) We came looking for a car, and we had many questions. We didn't know anything about the subject, so we consulted with Christopher Montenegro. He was an excellent person and answered all our questions. We are extremely grateful for his help and attention. It was the best experience we've had at Kia! If you need advice, don't hesitate to contact him.
(Original)
Venimos en busca de un carro, teníamos muchas dudas, no sabíamos nada del tema y nos asesoramos con Christopher Montenegro el fue una excelente persona y nos resolvió todas las ... Read More Google - Aug 9, 2026
(Translated by Google) We came looking for a family car at a good price and of the best quality, and we were delighted with the best advisor of all. Christopher Montenegro made our family dream come true, exceeded our expectations, and dedicated all his time to answering our questions with complete willingness.
Thank you, KIA, thank you, Christopher. 💙💙
(Original)
Llegamos buscando un carro familiar a buen precio y de la mejor calidad y nos encantamos con el mejor asesor de todos, Christopher Montenegro hizo realidad nuestro sueño familiar, superó nuestras expectativas y nos dedicó todo el tiempo del mundo, ... Read More Google - Aug 9, 2026
Best dealership experience that i ever had. Great Job
I highly recommend City Kia of Greater Orlando. In January I purchased 2 2023 Kia Forte’s at the same time. I spent half a day with Edison, my sales rep, worked a deal then came back 2 days later to finalize. It was a positive experience. But when it was time for oil change and the first service, we had an unusual problem with one of the cars. We were told it wasn’t covered by the Kia warranty or the extended warranty I purchased. But Kia agreed the problem should not have occurred after owning the car only 6 months. They stood ... Read More Google - Aug 8, 2026
It was great. I was there for only an hour. Friendly, polite, respectful, talkative, and professional
If from service was great
I’m really happy with City Kia and this is the second time I have the same advisor - Juan Castillo. He is very competent and knows everything about cars and he does remember you as a person.
To be honest thats the first time feels so good Daniel was super great and make everything wonderful I will definitely aske about him next time
Excellent, honest, knowledgeable and reliable service with a wide range of hours to schedule maintenance
Reliable and knowledgeable service in a timely manner, easy to schedule, but the upselling of services by the dealership that are not needed is not ok
Perfect job and fast service and assume people Perfect job and fast service and assume people
Excellent maintenance service! Jay Torres was very kind, attentive, and patient throughout the entire process. I truly appreciate his great customer service!
Always Great service at city kia. German Lopez was very informative and kind on what I needed for my car.
Great service and walked out with exactly what I wanted! Beyond happy!
The dealership was clean and organized. I got my car in relatively quickly and they got me out and on my way.
Good and professional service.
Driver sit was dirty at pickup. No plastic cover used. Computer hookup left hanging beneath driver’s panel. The job was well done. However, I can't give a perfect score do to the finding conditions above.
On 8-5-26, I went in for an oil change, alignment, tire rotation, and balance with advisor Rafael Hernandez. While waiting, I got a quote from another shop for $175 (out the door, taxes included) for the alignment/balance. Rafael quoted me $189.95, so I figured I'd just get it done at the dealership for convenience. What Rafael conveniently left out was that his quote didn't include taxes or a hidden 10% "Shop Supplies" fee ($27.59) buried in the fine print. When I asked the manager and supervisor for a solution due to the misleading verbal quote, they flat out ... Read More DealerRater - Aug 5, 2026
Compassionate I came in with limited finances in a tight spot and they worked it out for me. They took a loss to keep me safe which you never see anyone and I am humbled and so grateful.
The agent that assisted me was the best I have dealt with since coming to this Kia
(Translated by Google) Christopher Montenegro Excellent service, highly recommended (Original) Christopher Montenegro Exelente servicio muy recomendado
(Translated by Google) Christopher Montenegro was great! Top-notch service! 🙌🏻 Highly recommended (Original) Christopher montenegro fue genial! Servicio de primera! 🙌🏻 super recomendado
(Translated by Google) Everything was excellent and the service was top-notch, 100%. (Original) Todo muy exelente y El servicuo de lo mejor 100%
(Translated by Google) Excellent service! I only stopped by out of curiosity, as I was visiting several dealerships in the area. They were very friendly and professional. The numbers were transparent from the start, which is something you have to be very wary of at other dealerships! But here, everything was clear at all times. Thank you all 🙏🏻❤️
(Original)
Excelente servicio! Sólo pasé por curiosidad, porque estaba visitando varios dealer del área. Ellos fueron muy amables y profesionales. Los números fueron transparentes desde el primer momento, eso es algo de lo que hay que estar muy alerta en ... Read More Google - Aug 3, 2026
No happy with the costumer service. I had a terrible experience with them. No going back
very kind courteous and very professional and willing to answer all your questions would recommend them to anyone
(Translated by Google) I recommend Christopher Montenegro, he was very kind. (Original) christopher montenegro lo recomiendo , fue muy amable.
(Translated by Google) Christopher Montenegro supported us throughout the entire process of completing the purchase. Thank you! (Original) Christopher Montenegro nos apoyó en todo momento durante el proceso para sacar adelante la compra Gracias!
(Translated by Google) Christopher Montenegro is an excellent advisor; this is the second car my family has bought from him. (Original) Christopher montenegro excelente asesor es el 2do auto en mi familia que compramos con el
Juan Castillo was excellent, and the service appointment took less time than I expected.
Thank you Mr.preston and Myles. Got to check these guys in action. VIP all the way! Sincerely your #1Friendly neighborhood KIA Customer!
This is the second car I lease from them and the service has been great! They worked fast because I was on a tight schedule and still were able to give me great customer service. Thank you to Rosanna for her help in choosing my new car.
Excellent Service he kept me informed about my vehicle and recommended what it was needed
My mom and I walked in to check out the new Seltos and with the help of the team, ESPECIALLY Walter, we left with a 2027. We’ve purchased a few cars, and this was the best experience by far and will be recommending all our friends and family here. Thanks again.
After my previous bad experience, I spoke with Luna and his manager, Polanco, to explain everything that had happened. They apologized repeatedly and assured me that this was not the type of experience they wanted their customers to have. They convinced me to give the dealership a second chance. Unfortunately, the second visit was just as disappointing. The experience was so poor that I declined every additional service. I only came in to have my decals taken care of, and I even refused an oil change because I would rather pay $120 somewhere else than return for service here. What surprises ... Read More DealerRater - Jul 31, 2026
A lot of cars move through there every day and it is a hard job to satisfy all customers
Christopher Montenegro amazing job, recommend 👌🏼
(Translated by Google) Christopher Montenegro made us very happy with the purchase of our second car at CityKia; I recommend him, ask about him. (Original) Christopher Montenegro nos hizo muy Feliz con la compra de nuestro 2do carro en citykia, lo recomiendo pregunten por el
Very disappointed with the service they offer there today was a horrible day for mi
Great service and sales team! I would really recommend this location if you have had bad experiences else where. Cindy was a sweetheart and took great care of us.
Helpful pleasant I bought my car with them, Myles delivered it to my home. I have been use the service door to keep my auto serviced.
Only complaint was it took 20 minutes longer than was told it would Only complaint was it took 20 minutes longer than was told it would, which was two hours
I had a great experience at City Kia. My salesman, Maximiliano Ercolani, was friendly and knowledgeable. He listened to our concerns and answered all our questions. I highly recommend City Kia. (I LOVE my new car! It’s everything I wanted!)
Jc from service was great
Excellent service! But wait time for an oil change is ridiculously too long! The minimum i have waited is 3 hours. They do offer a ride anywhere near by and back but i live 27 miles away and not always i have something to do nearby. Other than that i will highly recommend this Kia service Center.
Smooth processes my car was there for about 3 nights. But they ensured that if i needed a loaner vehicle they could provide me with one. Always kept me updated.
Always satisfied with anything that’s needed for my veichle. Staff is great
General observation : your operation needs revamped. I dealt with Mazda in longwood for 12 years- maintenance worked like a well oiled machine. I've been to your shop twice and both times were unprofessional, I witnessed multiple other people dealing with the same issue I was, and no one seems to know anything. If I didn't have recalls- I would NEVER bring my car in to you all.
(Translated by Google) I'm very happy with Kia's service and their advisor Roxana, who was very friendly and explained the whole process well. Thank you so much! (Original) Muy encantada con el servicio de Kia y de su asesora Roxana muy amable y te explica bien todo el proceso muchas gracias…
Service advisor is always positive and polite always going the extra mile on accommodating me while I wait for my car to be serviced.
They were very professional and honest with the work they did for my car. They ran step by step on the car with me. German gave me a call every time he found out something new till it was fixed.
Unorganized. messy esthetic, poor customer service picking up car. Waiting area inside where you pick up your car was not very clean or organized to look at.
I am very pleased about the way Mr. Orlando Rodriguez help my daughter Isabel and I in the process of buying a car for her. Orlando was really friendly and listened to our needs. He presented 2 good options ( Kia Forte and Kia Soul) and that helped us make the right decision. We have already recommended him to some of our friends if they ever need to buy a car. We know that he will take good care of them. Once again, thanks a lot.